Funz Casino’s Commitment to Responsible Social Gameplay

Funz Casino is fully dedicated to promoting responsible social gameplay. In support of that, we provide customers with access to information and tools that help provide consumer protections so our customers can enjoy our games responsibly.

We believe that we have a shared responsibility with you, our customers, to be aware of the potential risks associated with losing control of your online gameplay. We strongly encourage you to read our responsible gameplay policy below in full, in order to help determine if utilizing our responsible gameplay tools would be helpful for you to remain in control of your gameplay and have an enjoyable, safe experience.

During the course of playing games online, some players may lose track of the time or money they spend while playing. To help combat those issues, we offer the recommendations and tools outlined below. We reserve the right to unilaterally activate any of these measures at our sole discretion if we believe them to be necessary.

Funz Casino’s staff has been trained to assist you in any choices you make with respect to your gameplay on our platform. Please reach out to customer support if you would like help in understanding the options at your disposal. While we do not provide counseling services, our team is trained to proactively help educate players to make well-informed decisions, and to offer specific tools we believe may be useful for you.

About Our Responsible Social Gameplay Policy

The Responsible Social Gameplay Policy (RSG Policy) provides an overview of the tools, information, and resources accessible to registered players at Funz Casino. This policy is an integral part of the Funz Casino Terms and Conditions, and any terms defined within our Terms and Conditions carry the same meaning within this RSG Policy.

We maintain the right to modify the RSG Policy whenever necessary. Any changes will be immediately binding and effective at the time they are posted.

If updates to the RSG Policy potentially limit your existing rights or adversely impact you, we will alert you on your next visit to the platform. You will be required to reconfirm your agreement with the updates to the RSG Policy in order to continue playing games at Funz Casino. Should you not accept the updated RSG Policy, you will need to stop using the platform.

How to Enjoy Funz Casino Responsibly

We recommend taking the following steps to ensure that you have a safe and enjoyable experience:

1 - Play in moderation. Engaging in social games is meant for entertainment purposes and should be approached with moderation. These games are not a means to escape reality or to attempt to earn income through prize winnings.

2 - Play while sober. It's important to play social games with a clear mindset, and to refrain from playing while under the influence of alcohol or drugs.

3 - Don’t overspend. Only buy Gold Coins if it’s within your financial means. Remember, you can claim Gold Coins for free and Sweeps Coins are available with no purchase necessary through our alternate method of entry (refer to our Sweepstakes Rules). If you choose to buy Gold Coins, set a budget in advance and strictly adhere to it.

4 - Don’t play for too long. Online games can at times lead to addictive behaviors in players who find it difficult to stop playing. We recommend you keep track of how long you play, and that you make sure that gameplay of any kind never interferes with your real-life responsibilities. While our goal is to provide an exciting gameplay experience, we offer entertainment that should be used in moderation.

5 - Self-evaluate your gameplay. If you’re unsure whether or not you’re playing or spending too much on Funz Casino or any other gaming platforms, we recommend you review the self-assessment questions below. Be honest with yourself when considering the answers to the following questions, via Gaming Addicts Anonymous:

• Do you set rules or limits with gaming and then break them, playing longer or more frequently than intended?
• Do you lose hours of sleep to gaming?
• Do you skip or neglect self-care (cooking, eating, bathing, cleaning, shopping, exercise, etc) when gaming?
• Do you find yourself gaming whenever you have free time?
• Have you ever sworn off a game, uninstalled it, and later returned to it?
• Do you often re-live gaming experiences or think about future ones?
• Have you ever used sick days or vacation days or skipped work or class just for gaming?
• Has gaming taken the place of any hobbies or sports you used to enjoy?
• Has your contact with in-person friends and family declined significantly since gaming?
• Have you ever taken a break from gaming and binged uncontrollably upon your return?
• Do you feel irritable and restless when away from games for some time?
• Do you forget or neglect appointments, responsibilities or deadlines in work, school, or family when gaming?
• When anxious, upset, or depressed, do you soothe yourself with games or plans to game?
• Have you ever skipped real-world social plans that you were looking forward to in order to game more?
• Have you ever gamed in inappropriate or unsafe situations (in class, at work, while driving)?
• Do you get very angry when someone or something interrupts a game?
• Have you ever felt regret after a gaming binge?
• Do you hide or lie about your gaming?
• Have you ever had a moment when you really wanted to stop gaming to do something else, but just could not?
• Do you feel guilt and shame around your gaming?
• Have you ever regretted the amount of money you spent on a game?
• Have you stolen money or anything else for gaming?

The more questions above that you answer “yes” to, the more likely it is that your social gaming has become a problem. If you’d like to access help and support services intended for people who have been impacted by gaming, we recommend you learn more at Gaming Addicts Anonymous (GAA). If you would like to speak to someone about your gaming, call 970-364-3497 and leave your contact info so a GAA member can call you back, or email at helpline@gaais.org.

How to Set Limits on Your Gameplay at Funz Casino

You can contact Customer Support to set limits on any of the following:

• The amount of money you spend per day, week, or month
• The amount of Gold Coins or Sweeps Coins you play per day, week, or month
• The amount of time you spend each day, week, or month

Simply let our team know what amount you’d like to set, and we’ll do our best to accommodate your request as quickly as possible, and to provide recommendations for other ways to enjoy Funz Casino responsibly and safely.

How to Request a Cooling-Off Period

You can contact Customer Support to set a clearly defined break from Funz Casino, also known as a cooling-off period. You can request a 1, 7, or 30-day cooling-off period from Funz Casino. During the time of your cooling-off period:

• You will be unable to log in, make purchases, or play on Funz Casino.
• You can still contact Customer Support to request information about your account, or to request a prize redemption.

We will do our best to quickly comply with your cooling-off period request, but note that it may take a reasonable amount of time for our support team to address it. We will not consider the cooling-off period to have begun until the time at which we are able to implement it.

Self-Exclusion

If you would like to exclude yourself from gameplay for a longer period of time, or permanently, simply contact Customer Support. When making your request, include your full name, address, and the email address associated with your Funz Casino account.

Note that you can ask to be added to our self-exclusion whether or not you already have a Funz Casino account.

A self-exclusion is similar to a cooling-off period, in that it also prevents you from logging in, making purchases, or playing on Funz Casino. However, there are a few noteworthy differences:

• We’ll begin the process of awarding you any available prize redemptions as we implement a self-exclusion, as you will not be able to take any actions during your self-exclusion period, including redemptions.
• At the conclusion of a cooling-off period, your account becomes active. However, at the conclusion of a self-exclusion period, you will need to write in to Customer Support if you’d like your account reactivated.
• A self-exclusion period can never be shortened under any circumstances (though it can be lengthened upon request).
• During a cooling-off period, you will continue to receive email marketing from Funz Casino, but during a self-exclusion period, we will stop communicating with you other than if you contact Customer Support.

Funz Casino reserves the right to exclude any customer from using the Funz Casino platform at our sole discretion if we have reason to believe a customer has a social gaming problem.

We will do our best to quickly comply with your self-exclusion request, but note that it may take a reasonable amount of time for our support team to address it. We will not consider the self-exclusion period to have begun until the time at which we are able to implement it.

Permanent self-exclusion and account closure is available upon request.

Conclusion

Our Responsible Social Gaming Policy is at the core of our mission to provide a safe and enjoyable environment for all our players. We are committed to continuous improvement and adaptation of policies to serve our community better. This policy will be periodically reviewed and updated to stay aligned with our commitment to responsible gaming and our community's needs.